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Stellar Merge Mailbox for Outlook falls under the vendor's general refund policy: you can claim a refund within 30 days of a first purchase of an annual licence, by emailing support or opening a ticket. Refunds are refused on renewals, special offers, part of a bundle, purchases from other stores, when the demo was not tried first and when the system requirements are not met. Approved refunds are processed in two business days.
The time limit
The Stellar Merge Mailbox for Outlook refund window is 30 days from the date of purchase for an annual subscription or a lifetime licence, and 7 days for a monthly subscription. Every edition of this program is sold as a one year licence, so the 30 day rule applies. After that the purchase is not refundable.
The window applies to the first purchase only. Renewals are explicitly excluded, so if your licence renews for a second year, that payment cannot be refunded. The buy page does not say whether renewal is automatic; check your order confirmation, and see the licence terms on the pricing page for what is and is not published.
When a refund is refused
- You bought without downloading and trying the demo first
- The payment was fraudulent or unauthorised; that goes to your bank
- The only complaint is that the activation key took less than two hours to arrive
- Price differences between regions or exchange rates
- The licence was bought from another store or partner
- You want a refund for part of a bundle, such as one tool from the Toolkit
- The purchase was made on a special offer
- The payment was a renewal
- You will not work with support to troubleshoot, or will not apply their fix
- Your computer does not meet the stated system requirements
When a refund is granted
- You bought the wrong product; buy the correct one first, then claim the wrong one
- You bought the same product twice
- The program cannot do the task it is sold for and support has no solution
- The full version gives a different result from the demo
- The product has functional limitations
How to ask and what happens next
Send the request to the support address on the policy page or raise a ticket on the vendor's support centre. Describe the problem in detail, because a refusal to give information or to try the suggested fix is itself a ground for rejection.
The vendor says it processes requests within two business days. The money goes back to the payment method you used, and it may take up to ten business days to appear. Once approved, the licence is deactivated and you are expected to uninstall the program.
How to avoid needing a refund
The policy leans hard on the demo, and for this program that is reasonable: the demo runs the complete merge or join and shows the result, bodies and attachments included, before you pay. Run it on your real files. If the preview is wrong, the full version will not fix it, and you have spent nothing.
Check the requirements too: 64 bit Windows, Outlook installed and healthy PST files. A corrupt PST is not a defect of the merge tool, since the vendor states it cannot merge damaged files. All three checks take a few minutes on the download page, and the merge guide shows what the job looks like before you commit. If a one year licence for a one time job still feels wrong, the review discusses when the free Outlook route is enough.
Try the demo first
It is required for a refund anyway, and it shows the full result before you pay.
Frequently asked questions
How long do I have to ask for a refund?
Thirty days from the purchase date for an annual licence, which is how every edition of this program is sold. Monthly subscriptions, where offered, have seven days.
Can I get a refund on a renewal?
No. The policy applies only to the first purchase of a product and excludes every renewal payment.
I bought it at a discount. Can I get my money back?
Purchases on a special offer are excluded under the policy. The policy does not define which reduced prices count as a special offer, so ask support before buying if this matters.
How do I request a refund?
Email the support address on the vendor's refund policy page or open a ticket in its support centre. Include the order details and a clear description of the problem.
How long does the refund take to arrive?
The vendor processes requests within two business days and refunds to the original payment method. It can take up to ten business days to appear in your account.
What happens to the program after a refund?
The licence key is deactivated and the vendor asks you to uninstall the software from your computer.